Sutton Insurance Brokers Pty Ltd is committed to the fair, transparent and timely resolution of disputes. As part of our commitment we subscribe to the Australian Financial Complaints Authority Limited (AFCA), an external dispute resolution service which is accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.
Please contact us if you have any complaints about our services.
If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the Australian Financial Complaints Authority (AFCA).
They may be contacted at:
Australian Financial Complaints Authority (AFCA)
GPO Box 3, Melbourne Vic 3001
Phone: 1800 931 678
Fax: 03 9613 6399
A complaint form is also available at the AFCA Website
If you require further information about any of these procedures please contact our office during business hours.