Sutton Insurance Brokers Pty Ltd is committed to the fair, transparent and timely resolution of disputes. As part of our commitment we subscribe to Financial Ombudsman Service Pty Limited (FOS), an external dispute resolution service which is accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.

Please contact us if you have any complaints about our services.
Email: admin@suttoninsurance.com.au

If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to Financial Ombudsman Service Pty Limited (FOS).
They may be contacted at:

Financial Ombudsman Service Pty Limited (FOS).
Level 5, 31 Queen St, Melbourne VIC 3000
GPO Box 3, Melbourne Vic 3001

Phone: 1300 78 08 08
Fax: 03 9613 6399
Email: info@fos.org.au

A complaint form is also available at the FOS Website

If you require further information about any of these procedures please contact our office during business hours.